Support
CYBERAUTHORIZE provides in-house customer service for all clients. If you're having an issue with your merchant account give us a call and we'll help resolve the issue.
Support Lines
Sales & Customer Service:
800.216.4886 ext 204
904.620.9067
sales@cyberauthorize.com
customercare@cyberauthorize.comTelephone:
FAX:
E-mail:
Support Department:
904.564.1228
support@cyberauthorize.comTelephone:
E-mail:
Documentation & Gateway and Merchant Logins
Guides and Forms
New Merchant Account Forms
Does your business need to accept credit cards? Do you currently accept credit cards and want to change your processor? You need to complete our Confidential Information Form.
The Confidential Information Form is used to provide the basic business, ownership, and transaction information necessary for CYBERAUTHORIZE to process, and submit a new merchant account application to the processor for merchant account services. Please Complete and Fax the form to (904)620-9067. Upon receipt, a CYBERAUTHORIZE account administrator will contact you to review the submitted information and answer any questions you may have. Please feel free to follow-up on your submitted application you may have during standard business hours on (904) 564-1228.(M-F 9am-5pm EST). You may also contact us for help completing the Confidential Information Form.
Forms:
Merchant Account Form
Gateway Only Account Forms
This form is to be completed by a merchant that currently has a merchant account, and needs a gateway service only. This form is used to provide necessary information required to establish an Internet eCommerce/Virtual terminal ONLY account. Select the desired Gateway Only form. Complete and fax to (904) 620-9067. If you don’t see the Gateway provider of your choice, please call immediately for information and or a form to be emailed or faxed to you (904) 564-1228 during standard business hours M-F 9am-5pm EST).
Forms:
CyberauthoriePay Gateway only Set-up Form
Authorize.Net Gateway only Set-up Form
SaleManager Gateway only Set-up Form
Merchant Services Program Guides/Merchant Agreements
These documents contain the important detail information about your merchant account, operating procedures, and merchant responsibilities.
Forms:
Sage Merchant Terms & Conditions
iPayment Merchant Processing Guide
PPS Priority Merchant Program Guide
PPS Priority Program Guide Signature Form
Elavon Processing Agreement
Address Change Forms
This form is used to update your business address, and contact information. Locate your processor’s form. Complete and fax to (904) 620-9067. If you don’t see your processor’s name, please call immediately for a form to be emailed or faxed to you (904) 564-1228 during standard business hours M-F 9am-5pm EST).
Forms:
Priority Change Request Form
iPayment Address, Phone, Fax Change Form
Elavon Address Change Form
RMS ( Redwood Merchant Services) Change Form
Business Name Change Forms (DBA)
This form is used to update your business name changes. Locate your processor’s form. Complete and fax to (904) 620-9067. If you don’t see your processor’s name, please call immediately for a form to be emailed or faxed to you (904) 564-1228 during standard business hours M-F 9am-5pm EST).
Forms:
Sage DBA Business name Change Form
Elavon DBA Business name Change Form
Priority Change Request Form
iPayment Business Change form
RMS ( Redwood Merchant Services) Change Form
Checking Account Change Forms (DDA)
This form is used to update your business checking account information. Locate your processor’s form. Complete and fax to (904) 620-9067. If you don’t see your processor’s name, please call immediately for a form to be emailed or faxed to you (904) 564-1228 during standard business hours M-F 9am-5pm EST).
Forms:
Sage DDA Checking Account Change Form
Elavon DDA Checking Account Change Form
Priority Change Request Form
iPayment DDA Change Form
RMS ( Redwood Merchant Services) Change Form
Processing Limit Increase Request
Please make your request for a monthly processing limit increase in writing on company letterhead, signed by the authorized signer(s) of the merchant processing agreement. Be certain to include the company’s DBA, and merchant account number on the request letter. Fax to (904)620-9067. Please call for additional information and answers to any questions you may have during standard business hours on (904) 564-1228.(M-F 9am-5pm EST).
Forms:
iPayment Processing Limit Change Form
Elavon Processing Limit Increase Request Form
Sage Processing Limited Increase Request Form
Integration Guides
CyberauthorizePay
Salemanager
- Salemanager Developer's Guide
- Salemanager PC Account Settings Guide
- Salemanager PC Activation Guide
- Salemanager PC Recurring Billing Guide
- Salemanager PC User Guide
- Salemanager PC Virtual Terminal Guide
Authorize.Net
SkipJack Guides
Expert Consultation Forms
Forms:
Rate Analysis / Price Comparison Form
New Business Consultation Form
POS Solution Analysis Form
PCI Consultation Form
Coupons/ Specials
These forms are updated monthly for specials on products and services. In order to qualify for a coupon special, the Coupon form must be completed by the merchant.
Other Forms/Documents
Professional Customer Service

Real-time Payment Gateway support is provided for every payment gateway offered by CYBERAUTHORIZE Merchant Services. Having a problem?
Simply give us a call.
800-216-4886